Great Hotels · Staff Training

Training Courses

Practical AI training for hotel teams — written for hospitality, by people who work in it.

  • AI & Claude for Hospitality: Foundations

    The essential starting point for every team member — what AI is, how to use it safely, and how to get real work done with Claude.

  • AI for Accounts & Admin

    For accounts and admin teams — supplier letters, reconciliation notes, tidy spreadsheets and summaries.

  • AI for Communications

    For marketing and comms — newsletters, social posts, press notes and website copy in the hotel’s voice.

  • AI for Customer Service

    For anyone guest-facing — review responses, service recovery and difficult conversations, handled with care.

  • AI for Food & Beverage

    For restaurant and bar teams — menu descriptions, specials boards, briefings and guest notes, written faster.

  • AI for General Management

    For GMs and HODs — reports, SOPs, meeting notes and decision support without the blank page.

  • AI for PMS & Rates

    For revenue and reservations teams — rate analysis, pickup summaries and channel checks, sense-checked by you.

  • AI for Reception

    For front-desk teams — guest emails, arrivals, upsells and complaint responses, drafted in minutes and checked by you.

  • AI for Sales

    For sales teams — proposals, corporate outreach, tour operator packs and follow-ups that sound like you.